General Privacy & Cookies Policy

This is the general privacy policy for Titanic Brewery which includes transactions in our pubs, café bars and at the brewery as well as www.titanicbrewery.co.uk (the “Website”)

Titanic Brewery are based in Burslem, Stoke-on-Trent. We have been brewing beer for over 30 years now and have 9 establishments within our estate.

These establishments and the website is the property of Titanic Brewery Co Ltd. We take the privacy of all our visitors and customers very seriously and therefore set out in this privacy and cookies policy our position regarding certain privacy matters and the use of cookies on this Website.

This policy covers all data that is shared by a visitor with us whether directly by visiting one of our establishments, via www.titanicbrewery.co.uk or via email. This policy can be updated by us at any time so we suggest you re-review from time to time.

This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly from one of our sites, via the Website or via email.

Certain businesses are required under General Data Protection Regulation (GDPR) 2018 to have a data controller. Under GDPR our data controller is Darren Snookes and can be contacted via email at [email protected].

  1. Information we collect

In operating our business, we may collect and process the following data about you:

1.1       Details of your visits to our Titanic establishments, Website and the resources that you access including, but not limited to, contact details, transactional history, and technical data.

1.2       Information that you provide by filling in forms on our Website, such as when you register for a loyalty account and to receive information such as a newsletter or contact us via the contact us page. This also includes website usage data for order fulfilment.

1.3       Information provided to us when you communicate with us for any reason.

1.4       Without access to this data, we will not be able to fulfil orders or have a live loyalty account for you.

  1. Use of cookies

On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Website to our advertisers.

Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website.

We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access areas of our Website.

Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.

For more information on cookies you can read the guidance at All About Cookies.

 

  1. Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

3.1       To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.

3.2       To meet our contractual commitments to you.

3.3       To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.

3.4       If you are an existing customer, we may contact you with information about goods and services like those which were the subject of a previous sale to you.

3.5       We may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.

3.6       If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

3.7       If you do not want us to use your data for ourselves or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data or by unsubscribing from our mailing list at any time.

3.8       Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors such as your area of residence or age group.

3.9       There might be occasions where we may need to share your data with any of the following groups; IT suppliers or services, cloud storage, logistics suppliers, HM Revenue and Customs and other professional advisers.

 

  1. Storing your personal data

4.1       We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

 

 

 

 

4.2       Data that is provided to us is stored on our secure servers. Details relating to any transactions entered via our site will be encrypted to ensure its safety.

4.3       The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.

4.4        We will hold your data for no longer than necessary following contact with us.

  1. Disclosing your information

5.1       Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.

5.2       We may also disclose your personal information to third parties:

5.2.1    Where we sell any or all our business and/or our assets to a third party.

5.2.2    Where we are legally required to disclose your information.

5.2.3    To assist fraud protection and minimise credit risk.

  1. Third party links

You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

  1. Access to information

7.1     The General Data Protection Regulation (GDPR) 2018 gives you the right to access copies of the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below. You will receive a response from us within a month of the request being made as per GDPR guidelines.

7.2     You also have the right to have any data we hold on you removed from our systems with the right to be ‘forgotten’.

  1. Contacting us

We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at [email protected].

If you would prefer to write to us then our contact address is Titanic Brewery Co Ltd, Unit 4 Callender Place, Lingard Street, Burslem, Stoke on Trent, ST6 1JL.

  1. Contacting the Information Commissioner’s Office (ICO)

It is your right to be able to contact the Information Commission’s Office at any time for advice or to make a complaint.

You can call them on 0303 123 1113 from 9am until 4:30pm Monday to Friday (Excluding Bank Holidays) or you can visit their website at: www.ico.org.uk