Titanic Brewery Rewards Card Loyalty Scheme:
Terms and Conditions
Titanic Brewery Co Limited (Company Registration Number: 4771970) of 3-4 Callendar Place, Lingard Street, Burslem, Stoke-on-Trent, Staffordshire, England, ST6 1JL operates two loyalty schemes as outlined below (each a “Loyalty Scheme” and together the “Loyalty Schemes”):
- Titanic Brewery Standard Rewards (“Standard Rewards” or “Standard Scheme”); and
- First Class Rewards (“First Class Rewards” or “First Class Scheme”).
Reference to “Rewards” or “Reward” for the purposes of these terms and conditions shall mean the physical and/or digital reward card for both Reward Schemes.
We may refer to Titanic Brewery Co Limited in these terms and conditions as “Titanic Brewery”, “we”, “our” or “us”. We may refer to you in these terms and conditions as “you”, “your” and “Loyalty Account Holder”.
These terms and conditions below apply to the use of the Loyalty Schemes for the collection and redemption of reward points at Titanic pubs and bods café bars see https://www.titanicbrewery.co.uk/our-pubs/ for a full list of the locations.
Most people participate in the Loyalty Schemes using our App. But, if you want a card please contact us. If you have a card, references in these terms to the App won’t apply to you.
Use of the Loyalty Schemes will constitute acceptance of these terms and conditions.
Additional terms and conditions may apply from time to time, for example to govern any Loyalty Account holder competitions, prize draws or additional benefits that we may offer. If you decide to participate in any of these additional elements, you will be deemed to have accepted the additional terms. The additional terms will be made available to you on our website or via email from time to time.
1. GETTING AND USING YOUR STANDARD REWARDS
- Applicants must reside in the UK and be aged 18 years or over unless you are a staff member and we have specifically asked you to download the App. Your application for an account is subject to our acceptance which may be refused at our sole discretion.
- The Standard Scheme is free of charge and can be obtained by downloading the Titanic Brewery Loyalty App. It is not a credit or charge account and any coupons, points or vouchers issued in conjunction with the Rewards Scheme remain the property of Titanic Brewery.
- You must register for the Standard Scheme before you can use it. You can register by downloading the Titanic Brewery App (the “App”) or by contacting us if you prefer a card and signing up for an account. We will require your full name, date of birth, email address and your chosen password (App users only). Should you encounter any issues signing up for a new loyalty account, please contact us at @loyaltycard@titanicbrewery.co.uk
- You must ensure that the information that you enter when registering for your account is complete and accurate and you must keep us informed of any changes to your personal or membership details either on the App or by contacting us by email at loyaltycard@titanicbrewery.co.uk.
- You are entitled to have only one account at any one time although you can upgrade to the First Class Scheme (see clause 2). We reserve the right to refuse, merge or close additional accounts at any time.
- You may cancel your account at any time by going to ‘Your Account’, ‘My Details’ and selecting delete account in your Titanic App, but if you do so, you will forfeit the right to any points that have accumulated on the account that have not been used. If you have a card you should contact us by email at loyaltycard@titanicbrewery.co.uk. to cancel your account.
- Standard Rewards points, accounts and vouchers are not transferable and cannot be traded, bought or sold in any way unless in accordance with clause 1.8.
- Should you wish to upgrade your account from Standard Rewards to First Class Rewards, then you must go to one of our pubs or bod café bars and pay the Subscription Fee (£50 at the date of these terms). For your account to update, you must scan your app before the payment is taken. Your account will automatically upgrade, and all available points and perk will remain on your account. Please ensure you read and understand the terms below in relation to your new First Class Rewards account. You should note that while you may upgrade your account from Standard Rewards to First Class Rewards you are only permitted to have one Loyalty Scheme in place with us at once.
2. GETTING AND USING YOUR FIRST CLASS REWARDS ACCOUNT (APPLICABLE TO THE FIRST CLASS REWARDS ACCOUNT ONLY)
- The First Class Scheme. The subscription starts on the date that you purchase your First Class Scheme membership and will continue, unless terminated earlier in accordance with these Terms and Conditions, for a period of 12 months (“Initial Period“). Should you choose to renew your subscription it will renew for another 12 months each time you choose to renew (“Renewal Period")
- You can renew your First Class Account by going into one of our pubs or bod café bars and paying your Subscription Fee. We recommend that you keep the receipt for the Subscription Fee as proof of purchase.
- If you choose not to renew, your account will automatically reset to a Standard Rewards account. Please ensure you read and understand the terms above in relation to your new Standard Account.
- If you fail to renew your First Class Scheme in time, upon expiry you will lose the benefits or offers provided by having a First Class Scheme. Any reward points will remain on your account but further accrual will be done at a Standard Reward level.
- Applicants must reside in the UK and be aged 18 years or over.
- The First Class scheme remains the property of Titanic Brewery together with any coupons or vouchers issued by us in connection with the Loyalty Scheme.
- You must ensure that the information that you enter when registering your account is complete and accurate and you must update and keep us informed of any changes to your personal or membership details. Please inform of us of any changes to your personal or membership details by updating them in the App or by contacting us by email at loyaltycard@titanicbrewery.co.uk.
- You are entitled to one First Class account, and you are entitled to register only one account. We reserve the right to close additional accounts at any time.
- You may cancel your First Class account at any time, but if you do so, you will forfeit the right to any points and other rewards that have accumulated on the First Class account that have not been used. We convert your account to the Standard Scheme if you do this. If you have a card you must return or destroy it.
- If you do cancel your First Class account, you will not be entitled to a refund of the Subscription Fee or any proportion of it.
- The First Class reward points, accounts, vouchers must not be transferred or traded and must not be bought or sold or traded in any way.
- Subject to section 2.13 below, if we cancel your First Class subscription we will refund you the remaining Subscription Fee on a pro-rata basis for the unexpired part of the Initial Period or Renewal Period.
- If we cancel your First Class account as a result of you breaching any of your obligations or restrictions in these terms and conditions, then we will not be required to refund the Subscription Fee (or any proportion of it).
- We reserve the right to add, change or remove any of the benefits of the First Class accounts at any time. We will provide you with 30 days’ notice in writing before any such change.
3. YOUR REWARD POINTS (APPLICABLE TO BOTH LOYALTY SCHEMES UNLESS STATED OTHERWISE)
- Reward points can be accrued and redeemed against certain purchases made at our pubs and bods. You cannot accrue or redeem points against any purchases online with either Loyalty Scheme.
- Standard Loyalty Scheme members will receive 3 reward points for every whole pound (£) spent when their App or card is scanned at the point of sale.
- First Class Loyalty Scheme members will receive 4 reward points for every whole pound (£) spent when their App or card is scanned at the point of sale and £1 off qualifying Titanic Brewery products purchased at our pubs and bods detailed in section 3.8 every week. This £1 cannot be carried over to the next week or accumulate.
- Each reward point is worth £0.01 (1 reward point = £0.01). But you should note that points are not exchangeable for cash.
- The reward points will be earned at the time of purchase, provided the App or card is scanned at the point of sale. If the loyalty machine is not working, you should still be able to accrue reward points but will not be able to redeem points against the current transaction and we shall have no liability in this event.
- If you do not present your App or card at the time of purchase, we cannot add reward points to your account at a later date.
- Reward points will accrue on the entire purchase of qualifying items. Qualifying items include purchases made with one of our pubs or bod café bars, except where other promotions or offers may apply. If this is case, it will be stipulated in the terms and conditions of the other promotion or offer.
- Reward points can only be collected at the locations shown on our website at https://www.titanicbrewery.co.uk/our-pubs/ as updated from time to time.
- You can check how many reward points you have and also redeem reward points at our pubs and bod café bars. You can also check on the App.
- Your account can hold an unlimited amount of reward points.
- When using your reward points to make part of a full payment, the desired amount of reward points can be put towards the payment.
- We will not exchange reward points for cash and you must use your loyalty card points within 18 months of accruing them or within such time period as we advise you from time to time. If you do not use your Loyalty Scheme for 18 months we will consider your account to be inactive and your points will be deleted. We will contact you before we do this.
- We reserve the right to refuse to redeem any reward points which have been acquired by theft, fraud or any other means which are not in accordance with our terms and conditions, and the terms and conditions of any applicable promotion.
- Employees of Titanic Brewery Co Limited and their relatives can only secure reward points on personal purchases.
4. GENERAL TERMS (APPLICABLE TO BOTH REWARD SCHEMES)
- The Rewards Scheme account is your responsibility, and you should not share your password or allow anyone else to use it. We cannot be held responsible for unauthorised use of your account or card or for any reward points lost as a result of failure by you to keep your account secure. Screen shots or other images of the App or card will not be accepted
- We can terminate or withdraw your Reward Scheme account and any points or coupons in whatever form, at any time on prior written notice to you. We can also change these terms and conditions or operation of any Loyalty Scheme.
- You can only be in one of our Loyalty Schemes at once.
- The Loyalty Schemes are only for personal and consumer use.
- We will use or authorise the use of your information for the following purposes: To process your registration; to respond to your queries or requests; to administer your account and otherwise to undertake any of our obligations to you; to analyse your purchase history; and, only where your prior consent has been obtained, to send you details of products, services or promotions which may be of interest to you.. For more information on how we process your personal data please see our privacy policy available at https://www.titanicbrewery.co.uk/privacy-policy/ .
- It is your responsibility to advise Titanic Brewery of any change to your personal details.
- We shall not be responsible or held liable for any default or event arising directly or indirectly from any cause or event beyond our control.
- The reward points and account can only be used by the account holder who is named and registered on the App. Points cannot be transferred to anyone else. If you have a card and you lose it or it is stolen please contact us to let us know. A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
- These terms and conditions replace all previous versions and are correct as of the date stated at the bottom of this document and are governed and construed by English law and subject to the non-exclusive jurisdiction of the English courts.
- We may change these terms and conditions and if we do so we will post an update of them on the App and our website. You should check back regularly to stay up to date. If you have any queries about our Loyalty Schemes or about these terms and conditions, please email us at loyaltycard@titanicbrewery.co.uk, call us on 01782 823447 or visit us at Titanic Brewery, Unit 4 Callendar Place, Lingard Street, Burslem, Stoke-on-Trent, ST6 1JL.
Terms applicable from July 2026
Titanic Loyalty App Privacy Policy
The Titanic Brewery mobile application is owned and operated by The Titanic Brewery Ltd, who
are the controller of all stored data.
PepperHQ Ltd operate as a processor of data for The Titanic Brewery App.
This policy, together with our MOBILE APP TERMS OF USE, explain how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our MOBILE TERMS OF USE carefully.
Information we collect about you through The Titanic Brewery App.
We collect information about you when you:
- register to use The Titanic Brewery App;
- attempt to check in to our stores;
- upload a profile photo, and
This information is collected, stored and processed under Article 6(1)(b) of the GDPR, “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract" i.e. We need this data for you to be able to use the App for it's primary purposes.
Using your information
Collecting personal information in The Titanic Brewery App (name, email address, date of birth) helps us to better understand what you need from us.
We use your information to:
- improve the functionality and performance of The Titanic Brewery App;
- personalise our services to you;
- tell you about important changes to The Titanic Brewery App and related services, and
- manage promotions, competitions, customer surveys and questionnaires.
Your personal information is safe with us and will never be released to third party companies for marketing purposes.
The Titanic Brewery App captures your geographic location when you attempt to "check in" to one of our stores. We do this to identify which store you are in or near to allow you to pay using
The Titanic Brewery App, and to provide an enhanced visitor experience (for example, through digital loyalty cards). We will only capture this information with your consent. The Titanic Brewery App also captures basic usage metrics to help us identify any problems and to make improvements in the future. These metrics also help us understand how people use The Titanic
Brewery App and how many people use the different functions within The Titanic Brewery App.
Your contact details and personal information may be used to send direct marketing messages to you via your contact details provided. This is done only with your explicit consent, which can be withdrawn at any time from the 'MyAccount' options within the app. You may refuse consent for marketing messages without detriment to any other areas of functionality within the
app.
Information We Capture
Geographic location
We provide enhanced store visit experiences when you choose to pay using The Titanic Brewery App. You may prevent The Titanic Brewery App from accessing your device's location services, or turn off the location services of your Mobile Device. Doing so will impact the capability of The Titanic Brewery App and prevent you from enjoying an enhanced experience.
Data you share with us (Including information you give us when signing up, and information which is shared automatically, such as Device ID, and IP address)
We use this data to log you in to The Titanic Brewery App and it helps us understand our customers better and present you with appropriate offers and promotions. Your data is stored in an encrypted database and transferred over a secure network connection. You decide which data you do and do not share with us. If you ask us to, we will update, correct or delete any data which you give to us.
Your profile photo
Your profile photo is used in store to verify your identity. If you ask us to, we will update, correct or delete your profile photo. However, you must have a profile photo if you wish to use The Titanic Brewery App to pay for your purchases in-store.
Your purchase history
We use your purchase history to provide personalised offers and analyse which products and rewards are most likely to interest you.
Data storage, protection and your right to access and erasure
Your data is stored in an encrypted database and transferred over secure network connections. We will store your information for as long as your account exists in The Titanic Brewery App. If you ask us to, or if you delete your account, we will delete the information linked to your account which can identify you personally, including your profile photo and personal details. You may ask us, at any time, to provide to you confirmation that your data is being processed and access to your personal data. This will generally be provided within 7-21 working days.
Marketing and research
If you agree, we may contact you:
- with offers and information about The Titanic Brewery products or services.
- for customer research, e.g. to help improve our service.
You can ask us to stop contacting you for marketing and/or research purposes by following the instructions in any such communication or by emailing us at loyaltycard@titanicbrewery.co.uk
Disclosing your information
We will never disclose your information to anyone outside of The Titanic Brewery Ltd except:
- Where we have your consent
- Where we are required or permitted to do so by law
- To other companies who provide a service to us as a processor under the terms of this privacy policy
- To any successors in title to our business.
If we ever transfer your personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.
Accessing your information
To obtain a copy of the information we hold about you, email us at loyaltycard@titanicbrewery.co.uk. Please confirm any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.
Changes to our policy
This policy replaces all previous versions and is correct as of July 2026. We reserve the right to change the policy at any time.
Contacting us
If you have any queries, please contact us at loyaltycard@titanicbrewery.co.uk
