These are the Terms and Conditions of Sale upon which we agree to sell
our products and brewery tour services (“Brewery Tour”) to you through our
website at


You can find everything you need to know about us, Titanic Brewery Co
Limited and our products on our website before you order. We also confirm
the key information to you in writing after you order by email.
A product’s true colour may not exactly match that shown on your device or
in our marketing or its packaging may be slightly different.


When you place an order to purchase a product from the website, we will
take payment for that product and send you an e-mail confirming receipt of
your order and containing the key details of your order. Your order
represents an offer to us to purchase a product or service which is only
accepted by us when we send an e-mail confirming receipt it is at this point
a binding contract between us on these terms and conditions will come into
effect. We will send you an email to confirm that we’ve dispatched that
product to you (the “Dispatch Confirmation E-mail”).
Sometimes we reject orders or requests to participate in a Brewery Tour (as
applicable), for example, because a product is unexpectedly out of stock (see
Pricing and Availability below), because a Brewery Tour is already fully
subscribed, because we can’t verify your age (where you wish to attend a
Brewery Tour or the product is age-restricted, see “Age Requirements”
below), because you are located outside our delivery areas or because the
product or Brewery Tour was mispriced by us. When this happens, we let
you know as soon as possible and refund any sums you have paid.


You must be of the legal drinking age in your country, province or state of
residence (18 years or older in the UK) to purchase alcoholic products or
participate in a Brewery Tour.
We are not allowed by law to supply alcoholic products to you if you do not
satisfy legal age requirements. If you are underage, please do not attempt to
order these products through our website.


When you place an order for Brewery Tour tickets through the website, we
will send you an email confirming receipt of your order and containing the
details of your order. Your order represents your offer to us to purchase the
tickets, which is accepted by us when we send email confirmation to you
containing your e-tickets for the Brewery Tour (the “booking confirmation
email”). That acceptance will be complete at the time we send that email to
you and a binding contract between us on these terms and conditions will be
concluded. The contract between us will relate only to those tickets that have
been accepted and confirmed by us in the booking confirmation email.


Where to find the price for the product. The price of the product (which
includes VAT where applicable) will be the price indicated on our website.
We take all reasonable care to ensure that the price of the product advised
to you is correct however errors can occur and where this happens we can
reject your order.
Charging. We charge you for the price of the product when you place your
Availability We list availability information for products sold by us on our
website. There may be situations when a product is unexpectedly out of
stock for example your size (clothing) may be shown online as in stock, when
in fact it has sold out and is not available In this case you will be contacted
on the number provided in the order and made aware at our earliest
opportunity (between 9am to 5pm on weekdays only) and you can either wait
for the item to come back into stock (we may provide estimated dates for
restock which for beers would be roughly 1-2 weeks and clothing and
merchandise we estimate to be back in stock around 6-8 weeks, but these
estimates should not be relied upon) or you get a refund.
Please note that any dispatch estimates provided are just that. We are
unable to accept or commit to any specified delivery dates, even where you
have made us aware of your required dates. Any estimates provided by us
are not guaranteed dispatch times and should not be relied upon as such
though we will try to meet them wherever possible. As we process your
order, we will inform you by e-mail if any products you order turn out to be
unavailable or subject to significant delays and you will have the option to
terminate the contract and receive a refund. There are no weekend
deliveries available. All prices are inclusive of VAT unless stated otherwise.


Changes we can always make. We can always change a product to reflect
changes in relevant laws and regulatory requirements or to make minor
adjustment and improvements that do not affect the use of your product.
Future Changes. We may modify or discontinue a product or product range
from time to time and without providing any notice to you. This means that if
you want to purchase a matching item from a range in the future, we cannot
guarantee that it will be available or of the same specification. This does not
apply in respect of products that you have already ordered unless we contact
you to reject your order or notify you of the changes.


We will deliver the goods to you at the delivery address you specify in your
order. It is your responsibility to ensure that this information is accurate.
We cannot deliver beer products to you unless there is someone aged 18
or over at your address to take delivery.
Delivery prices are available for mainland England, Wales, and Scotland,
(certain postcodes and locations are excluded such as the highlands and
islands). Should you attempt to order products for delivery to an excluded
territory, postcode or location you will be unable to place your order. Should
this happen or you require delivery to other destinations such as deliveries
internationally, please contact us on 01782 823447 for delivery costs and
orders prior to placing your order.
If in the unlikely event your order is successfully placed notwithstanding
that delivery of your order is to an excluded postcode, territory or location,
we will contact you as soon as possible using the details provided in your
order to discuss whether delivery is possible and if so, associated delivery
If the courier is unable to deliver the goods when they call, they may leave
you a card to let you know how to arrange re-delivery, or collection from
their local depot. We may attempt to contact you on the contact details that
you have provided, to arrange for a further attempt at delivery of the
products to the address originally specified or, at your request, to an
alternative address, provided that the alternative address is within the same
delivery price zone.
We will not charge for a single additional attempt at delivery, but we reserve
the right to charge for any additional costs for delivery beyond this second
attempt. In the event that we are unable to deliver the products, you will have
a period of 10 days from our first delivery to collect the products from the
couriers depot or to arrange re-delivery, after which the products will be
returned to us and the order cancelled. We will refund you the purchase price
of the products, less our delivery costs as set out in your order.


Your legal rights. We are under a legal duty to supply products that are in
conformity with the contract. Nothing in these terms and conditions
affects or in any way reduces your statutory rights.
Your legal right to change your mind. You have a legal right to change
your mind about your purchase and receive a refund of what you paid for it,
including the delivery costs. This is subject to some conditions, as set out
Products returned to us because of a change of mind must be unused and
in the same re-saleable condition in which they were delivered to you
(including product packaging, etc if applicable), otherwise we will not be able
to refund you, or may make a deduction from the amount refunded to you
(see below under “We reduce your refund if you have used or damaged
a product”.) Where you do return a goods due to a change of mind we can
provide you with an exchange or refund.
When you can’t change your mind. You can’t change your mind about an
order for:
• products sealed for health protection or hygiene purposes, once
these have been unsealed after you receive them;
• perishable goods (see below under “Returns” for details of what
includes perishable goods);
• goods that are made to your specifications or are clearly
personalised; and
• goods which become mixed inseparably with other items after their
• Brewery Tours. For the purposes of this 14 day cooling off period,
this does not apply to our Brewery Tour. Please see section
“Cancellation” under the heading “BREWERY TOURS” for
information regarding Brewery Tour cancellation.
The deadline for changing your mind. If you change your mind about a
product you must let us know no later than 14 days after the day we deliver
it. If your purchase is split into several deliveries over different days, the
period runs from the day after the last delivery.
We reduce your refund if you have used or damaged a product. If you
handle the product in a way which would not be acceptable in-store, we
reduce your refund, to compensate us for its reduced value. For example,
we reduce your refund if the product’s condition is not “as new”, price tags
have been removed, the packaging is damaged or parts or accessories are
missing. In some cases, because of the way you have treated the product,
no refund may be due.
You have to return the product at your own cost. You have to return
your product to us within 30 days of your telling us you have changed your
mind. For help with returns see the section “RETURNS”.
We only refund standard delivery costs. We don’t refund any extra you
have paid for express delivery or delivery at a particular time. If the item(s)
returned is part of a larger order, then no delivery charge is refunded unless
the full order is returned. Where we agree to collect an item from you, we
reserve the right to recover the costs of collection from you.
When and how we refund you. Refunds, replacements or exchanges are
usually processed within 14 days of receipt of the returned item(s) by Titanic
Brewery Co Limited. Any refund will be made in the same form of payment
that was used to make the initial purchase.


How do I return an item? Simply call us on 01782 823447, outline the
reason for the return and one of our customer support team members will
let you know how you can return.


We honour our legal duty to provide you with products that are as
described to you on our website and that meet all the requirements
imposed by law.
If you wish to return an item because you think there is something wrong
with it then you must contact our customer support team on: 01782 823447
and arrange to return the defective product to us. We will refund your costs
in returning the product to us where it does not meet the requirements of
the contract.
Perishable goods (including but not limited to, beer, gin, stouts, mini kegs
etc) cannot be returned on or after their expiry date.
You must notify us as soon as possible upon becoming aware of any defect
and discontinue any further use of the product in order to return the product
to us.
There are certain other conditions to be met in order for us to accept the
return of defective products detailed below:
Type of product that is defective Conditions:
Perishable goods (includes but not
limited to, beer, gin, stouts etc)
• In the case of an individual
product from a multi-pack
being defective, ensure you
do not open or use the
remaining products.
• Certain products such as our
“5ltr Mini Kegs” have specific
storage requirements and in
the case of 5ltr Mini Kegs
they must be stored correctly
as per the instruction printed
on the product and outlined
on the website and must be
consumed within 3 weeks
from date of purchase.
Non-perishable goods (i.e. clothing)

• The product must have been
used and cared for as per
any instructions that are
provided with or on the


We cannot be held responsible for any products returned by you to us for
any reason which are lost in transit: as you are responsible for returning the
item(s) to us, we recommend sending the package by Recorded/Special
The following terms under this section apply only to the purchase of and
participation in one of our Brewery Tours.


You will be able to cancel your tickets up to 7 days before the date on
which the Brewery Tour takes place, should you wish to cancel a Brewery
Tour please contact us.
If you book your place on a Brewery Tour within 7 days of the Brewery Tour
date or you decide to cancel your booking within 7 days of the date of the
Brewery Tour you will not be entitled to a refund.
If you attend one of our Brewery Tours you and all members of your party
• be at least 18 years old or older;
• comply with these terms and conditions;
• comply with all policies included but not limited to those covering fire,
health and safety, security at all times while on our premises;
• comply with any instructions, directions or rules provided by us or our
staff while on the Brewery Tour or at our premises.
• not behave in a manner that may be considered anti-social, cause a
nuisance, or otherwise act in a way which may disrupt or affect the
enjoyment of the Brewery Tour for others;
• not act in an aggressive, threatening or abusive manner to us or
towards our staff;
• not smoke (including e-cigarettes) anywhere in our brewery; and
• not to bring any animal into the brewery without our prior written
consent, with the exception of assistance dogs within the meaning of
the Equality Act 2010.
If you or any member of your party fail, or in our or our staff’s reasonable
discretion you or any member of your party have failed, to abide by the
points above when attending our Brewery Tour, you or such relevant
member(s) of your party will be asked to leave the Brewery Tour
immediately and you will not receive a refund.
We reserve the right to refuse to serve alcohol at our sole discretion to
anyone attending our Brewery Tour.


You must let us know of any special requirements (accessibility or
otherwise) or any allergies at least 7 days before you attend a Brewery
Tour. To do this you can email us on [email protected]
Children (even when accompanied by an adult) are prohibited from
attending our Brewery Tour.
We can stop providing a service. We let you know at least 14 days in
advance and we will offer you an alternative date or a refund any sums
you’ve paid in advance for services which won’t be provided.
We may also have to cancel a Brewery Tour due to issues or
circumstances beyond our reasonable control including but not limited to
staff shortages, issues with the venue and adverse weather conditions. In
the event that this happens we will notify you as soon as reasonably
possible and offer an alternative date for the tour (where possible) or a
refund for your Brewery Tour Tickets.
Should you have any queries or questions about our Brewery Tours, please
contact us by email at [email protected]


If tickets for our Brewery Tour are purchased as a gift, a voucher containing
a unique reference number will be provided in the confirmation email.
All vouchers must be used to book a date within 12 months from the date
on which the vouchers were purchased. Failure to use the vouchers within
this time limit will mean that they become void and no refunds will be given.


Vouchers are non-refundable and cannot be exchanged for cash. If the full
voucher value is not redeemed no change or equivalent cash value will be
given. Vouchers can only be used if a minimum order amount is met
(excluding postage costs).
The minimum order amount will be shown on / with the voucher.
If you would like to place an order that is worth more than your voucher
amount, you can pay for the difference using Visa or MasterCard.
If the voucher is worth more than the order, the difference will not be
refunded and cannot be applied to a future order; therefore if you do not use
the entire voucher amount, the difference will be lost.
Without the permission of Titanic Brewery Co Ltd it is not permitted to sell,
trade or purchase vouchers or vouchers codes in any way. This also applies
to purchasing vouchers or voucher codes from third parties.
Titanic reserves the right to discontinue a voucher at any time or to modify
any vouchers’ terms and conditions.
All vouchers must be used within 12 months from the date on which the
vouchers were purchased.
Failure to use the vouchers within this time limit will mean that they become
void and no refunds will be given.


We are happy to exchange faulty or defective products that have been sent
as a gift. If you are returning an item but would like to exchange it for
something else and you’re not sure what, we are happy to issue a gift
voucher for the value of the item you are returning. If a refund is required
however, please note that refunds of the purchase price for items bought
as gifts can only be given to the original purchaser.


We’re responsible for losses you suffer caused by us breaking this contract
unless the loss is:
• Unexpected. It was not obvious that it would happen and nothing
you said to us before we accepted your order meant we should have
expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we
have taken the steps set out in in these terms and conditions.
• Avoidable. Something you could have avoided by taking reasonable
action, including following our reasonable instructions for use.
• If you are a consumer, we are not liable for business losses. If
you are a consumer, we only supply the products for domestic and
private use and we will have no liability to you for any loss of profit,
loss of business, business interruption, or loss of business
We use your personal data as set out in our privacy notice. How we
use any personal data you give us is set out in our Privacy Notice
accessible at (
We may transfer this agreement to someone else. We may transfer our
rights and obligations under these terms to another organisation.
You need our consent to transfer your rights to someone else. You
may only transfer your rights or your obligations under these terms to
another person if we agree to this in writing.
Nobody else has any rights under this contract. This contract is
between you and us. No other person shall have any rights to enforce any
of its terms.
If a court finds part of this contract illegal, the rest will continue in
force. Each of the paragraphs of these terms operates separately. If any
court or relevant authority decides that any of them are unlawful, the
remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do
under these terms, or if we delay in taking steps against you in respect of
your breaking this contract, that will not mean that you do not have to do
those things and it will not prevent us taking steps against you at a later
Which laws apply to this contract and where you may bring legal
proceedings? These terms are governed by English law and you can bring
legal proceedings in respect of the products in the English courts. If you live
in Scotland, you can bring legal proceedings in respect of the products in
either the Scottish or the English courts. If you live in Northern Ireland, you
can bring legal proceedings in respect of the products in either the Northern
Irish or the English courts.

Complaints. We hope that you are happy with our products and service,
but if you are not and would like to make a complaint, please contact us in
writing by emailing [email protected] or by post to Customer
Services, Titanic Brewery Ltd, Callender Place, Lingard Street, Burslem,
Stoke-On-Trent, Staffordshire, ST6 1JL or call at 01782 823447 .
Please include details of your sales invoice number, address, contact
details and a summary of the problem with accompanying photos if
requested. We will notify you within a reasonable amount of time from
receiving these details whether your claim is valid and shall use every effort
to try to resolve the dispute quickly and effectively.